Microsoft Windows™ Services

• ALL Microsoft Operating Systems supported*
• Software, Installs, Errors, Troubleshooting, Startup/Booting Issues
• Outlook and other email systems, including backup, transfer, repair, setup
• Software, Installs, Errors & Troubleshooting – including iTunes, MS Office, etc.
• Virus & Trojan Removal and damage repair
• Windows Password Reset or Removal
• AntiVirus protection and security
• Backup of important files

Data Services

• Recovery of recently Deleted files
• Data Recovery from hard drives, USB drives, floppy drives, CD-ROM’s
• File Transfer from dead computers is often possible
• NOTE: Hard Drives have to be operational. Mechanical or Physical defects require the drive to be sent out for expensive data transplant surgery! **

Network Services

• Internet setup, repair, modem and/or router configuration
• Wireless setup, troubleshooting, security and site survey
• Printing setup, troubleshooting and repair, including wireless, mobile and ethernet
• Scanning setup, troubleshooting and repair
• Fax setup, troubleshooting and repair
• Networking, File and Folder Sharing, permissions and security
• Internet Security, AntiVirus, Firewall
• Backups

Business Services

• On Site Survey
• Equipment moves, take-downs and setup
• Network, Equipment Layout & Design, Specifications, Troubleshooting
• Server Installation, Design & Specification, Troubleshooting
• Drive Cloning, RAID array Imaging
• Power, Electrical, Low Voltage, VoIP & Phone Infrastructure
• Remote and Phone Support
• Remote Employee Setup
• Database Application Development
• Cisco firewall and VPN Configuration
• Network appliance/equipment configuration
• NAS backup systems
• Emergency or Same Day Support available for most services
• Monthly and Quarterly Support Contracts available

Professional Services

• Planning, Implementation, Management and Troubleshooting & Support at your home and office for: All versions of Windows computers, servers, printers, scanners and other devices
• Networking equipment, including routers, wireless, firewalls, NAS and other Internet-ready Devices (NEST, Surveillance, etc)
• Software support, current and legacy, including installation, documentation, migration and troubleshooting Includes Microsoft Outlook, Intuit QuickBooks and Quicken, ACT!, Sage and more
• Mobile device configuration & troubleshooting, including iPads, iPhones, Androids and more
• Data backup, protection, migration or transfer, archiving on-site or off-site, Cloud backups and imaging
• Data recovery, system recovery & restoration, targeted data or entire drive
• Training, teaching, instructions, demonstrations

Mobile Devices

• Wireless configuration
• Android phone and tablet
• iPhone, iPod and iPad
• Kindle & Nook
• email, file access, Apps installation & configuration

Web Services

• Cloud Services – files, email, backups, database
• Hosted Exchange email
• Website Development, Hosting, Migration, Domain administration
• eCommerce & eMarketing solutions
• Document Management Solutions, online databases and development

Training Services

• Basic Usage through Advanced Usage
• Specific Topics – Scanning, attachment handling, photo editing, DVD burning, etc.
• System Development in Word, Excel, templates, graphs tailored to your needs

Hardware Services

• Thorough hardware-level Diagnosis
• Final Quote before repairs begin
• Low minimum testing fee
• 30 day warranty on all parts and labor
• Reasonable Rates
• Upgrades available

Recycling Services

• Computers, Servers, Laptops, Routers, Modems, Wiring, Drives, Printers & more
• All data is shredded in compliance with government standards***
• Environmentally responsible disposal of electronics

NOTE: most services require a high-speed internet connection or a cellular 4G service area

* from DOS to Windows 8, we have experience with all these systems
Microsoft currently supports only Windows XP SP3, Windows Vista SP2, Windows 7 SP1 and Windows 8.

** OnTrack Data Recovery Systems, http://www.krollontrack.com/data-recovery/  and

*** Department of Defense standard DoD 5220-22.M