Services

Microsoft Windows™ Services

  • ALL Microsoft Operating Systems supported*
  • Software, Installs, Errors, Troubleshooting, Startup/Booting Issues
  • Outlook and other email systems, including backup, transfer, repair, setup
  • Software, Installs, Errors & Troubleshooting – including iTunes, MS Office, etc.
  • Virus & Trojan Removal and damage repair
  • Windows Password Reset or Removal
  • AntiVirus protection and security
  • Backup of important files

Data Services

  • Recovery of recently Deleted files
  • Data Recovery from hard drives, USB drives, floppy drives, CD-ROM’s
  • File Transfer from dead computers is often possible
  • NOTE: Hard Drives have to be operational. Mechanical or Physical defects require the drive to be sent out for expensive data transplant surgery! **

Network Services

  • Internet setup, repair, modem and/or router configuration
  • Wireless setup, troubleshooting, security and site survey
  • Printing setup, troubleshooting and repair, including wireless, mobile and ethernet
  • Scanning setup, troubleshooting and repair
  • Fax setup, troubleshooting and repair
  • Networking, File and Folder Sharing, permissions and security
  • Internet Security, AntiVirus, Firewall
  • Backups

Business Services

  • On Site Survey
  • Equipment moves, take-downs and setup
  • Network, Equipment Layout & Design, Specifications, Troubleshooting
  • Server Installation, Design & Specification, Troubleshooting
  • Drive Cloning, RAID array Imaging
  • Power, Electrical, Low Voltage, VoIP & Phone Infrastructure
  • Remote and Phone Support
  • Remote Employee Setup
  • Database Application Development
  • Cisco firewall and VPN Configuration
  • Network appliance/equipment configuration
  • NAS backup systems
  • Emergency or Same Day Support available for most services
  • Monthly and Quarterly Support Contracts available

Professional Services

  • Planning, Implementation, Management and Troubleshooting & Support at your home and office for: All versions of Windows computers, servers, printers, scanners and other devices
  • Networking equipment, including routers, wireless, firewalls, NAS and other Internet-ready Devices (NEST, Surveillance, etc)
  • Software support, current and legacy, including installation, documentation, migration and troubleshooting Includes Microsoft Outlook, Intuit QuickBooks and Quicken, ACT!, Sage and more
  • Mobile device configuration & troubleshooting, including iPads, iPhones, Androids and more
  • Data backup, protection, migration or transfer, archiving on-site or off-site, Cloud backups and imaging
  • Data recovery, system recovery & restoration, targeted data or entire drive
  • Training, teaching, instructions, demonstrations

Mobile Devices

  • Wireless configuration
  • Android phone and tablet
  • iPhone, iPod and iPad
  • Kindle & Nook
  • email, file access, Apps installation & configuration

Web Services

  • Cloud Services – files, email, backups, database
  • Hosted Exchange email
  • Website Development, Hosting, Migration, Domain administration
  • eCommerce & eMarketing solutions
  • Document Management Solutions, online databases and development

Training Services

  • Basic Usage through Advanced Usage
  • Specific Topics – Scanning, attachment handling, photo editing, DVD burning, etc.
  • System Development in Word, Excel, templates, graphs tailored to your needs

Hardware Services

  • Thorough hardware-level Diagnosis
  • Final Quote before repairs begin
  • Low minimum testing fee
  • 30 day warranty on all parts and labor
  • Reasonable Rates
  • Upgrades available

Recycling Services

  • Computers, Servers, Laptops, Routers, Modems, Wiring, Drives, Printers & more
  • All data is shredded in compliance with government standards***
  • Environmentally responsible disposal of electronics

NOTE: most services require a high-speed internet connection or a cellular 4G service area

* from DOS to Windows 8, we have experience with all these systems
Microsoft currently supports only Windows XP SP3, Windows Vista SP2, Windows 7 SP1 and Windows 8.

** OnTrack Data Recovery Systems, http://www.krollontrack.com/data-recovery/  and

*** Department of Defense standard DoD 5220-22.M